Privacy Policy

Last Updated: April 18, 2026

At Mold Removal Chattanooga, we believe transparency is just as important inside a building as it is in how we conduct our business. This Privacy Policy is here to clearly explain what information we collect when you visit our website, why we collect it, and how it is handled. We’ve kept the language straightforward — no legal maze, no fine print designed to confuse. If you continue using our website, you’re agreeing to the practices laid out here.

Definitions and Interpretation

Interpretation

Capitalized terms throughout this document carry defined meanings as outlined below. These meanings apply regardless of whether the term appears in singular or plural form.

Definitions

Throughout this Privacy Policy, the following terms carry these specific meanings:

• Company — refers to Mold Removal Chattanooga, located at 4066 S Access Rd, Chattanooga, TN 37406. Also referred to as “We,” “Us,” or “Our.”
• Website — refers to the official website of Mold Removal Chattanooga, accessible at https://moldremovalchattanoogatn.com/
• Service — refers to the Website and everything accessible through it, including information, contact features, and service resources.
• You — refers to the person visiting or using our Website, or the organization on whose behalf that individual is acting.
• Personal Data — any information that can be used to directly or indirectly identify a specific person.
• Usage Data — information automatically gathered through your interactions with our Website, such as pages viewed, time on site, and device details.
• Cookies — small data files placed on your device by a website to store browsing activity and preferences.
• Device — any internet-connected device used to access our Website, including desktops, laptops, smartphones, and tablets.
• Service Provider — a third-party company or individual that processes data on our behalf to help operate or improve our Website.
• State — refers to Tennessee, United States.

What Information We Collect

Personal Data

When you reach out to us through our contact form, request a mold inspection estimate, or call us directly about mold removal or mold remediation services in Chattanooga, TN, we may ask for certain identifying details. This can include:

• Your name
• Phone number
• Email address
• Property address or general location within the Chattanooga area
• A description of your mold or moisture concern

We only collect information that is necessary to respond to your request or deliver our services effectively. We don’t ask for anything we don’t need.

Usage Data

When you browse our Website, certain technical information is gathered automatically. This may include your device’s IP address, browser type and version, the pages you visit on our site, how long you spend on each page, referring website addresses, and the date and time of your visit. If you’re accessing our site from a mobile device, we may also note the device type and mobile operating system.

Cookies and Tracking Technologies

We use Cookies and similar tools to understand how visitors navigate our Website and to improve how it functions. The tracking technologies we may use include:

• Browser Cookies — Small files stored on your device. You can instruct your browser to decline cookies or alert you when one is being placed. Disabling cookies may affect some Website functionality.
• Web Beacons — Small electronic markers on certain pages or emails that help us track things like page visits and whether a message was opened.

We use two types of cookies:

• Session Cookies — Temporary cookies that are cleared when you close your browser. These are essential for basic Website operation.
• Persistent Cookies — Cookies that remain on your device until you delete them or they expire. These are used for preference memory and site analytics.

The specific purposes we use cookies for include:

• Operational Cookies — Required for the Website to function. Without these, certain features won’t work.
• Preference Cookies — Remember your settings so you don’t have to re-enter them each visit.
• Analytics Cookies — Help us understand visitor behavior so we can keep improving the experience for Chattanooga residents searching for mold removal help.

How We Use Your Information

The information we collect is used for the following purposes:

• To respond to service inquiries — whether you’re asking about mold inspection, black mold removal, crawl space encapsulation, attic mold treatment, or any other service we provide in Chattanooga, TN.
• To operate and maintain our Website — including monitoring performance and resolving any technical issues.
• To follow up with you — via phone, email, or SMS regarding your mold remediation request or any questions you’ve raised.
• To refine our services — by reviewing how people find and interact with our Website so we can serve Hamilton County residents more effectively.
• To send relevant service information — only when you’ve shown interest or provided consent. We don’t send unsolicited marketing.
• For legitimate business purposes — such as internal record-keeping or, in the event of a significant business change, asset evaluation.

How We Share Your Information

We do not sell your personal information — full stop. Your data may only be shared in the following situations:

• With trusted Service Providers who assist us in operating the Website or communicating with customers, and who are bound by confidentiality obligations.
• With business partners, only when required to fulfill a specific service request or connect you with qualified help in the Chattanooga area.
• During a business transition, such as a merger or acquisition, where customer records may be part of transferred assets. You will be notified in advance if this applies to your data.
• With your explicit consent, for any purpose outside of those already described here.
• When required by law, in response to valid legal processes, government requests, or court orders.

How Long We Keep Your Data

We retain your Personal Data only for as long as it takes to fulfill the purpose it was collected for — whether that’s responding to your inquiry, meeting a legal obligation, or resolving a dispute. Usage Data is typically held for a shorter window unless it’s needed to address a security concern or we’re legally obligated to keep it longer.

Data Storage and Transfer

Your information is primarily stored and processed at our base of operations in Chattanooga, TN 37406. In some cases, our Service Providers may operate from other locations. Wherever your data is handled, we take reasonable precautions to make sure it is protected and treated in line with this Privacy Policy.

Your Right to Request Data Deletion

You have the right to ask us to delete any Personal Data we’ve collected about you. To make that request, simply contact us using the details at the bottom of this page. In some cases, applicable law may require us to retain certain records — but we’ll be upfront with you about that if it applies.

Disclosure of Personal Data

Business Transactions

In the event that Mold Removal Chattanooga is involved in a merger, acquisition, or sale of assets, your Personal Data may be included as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Legal Obligations

We may disclose your Personal Data if we are required to by law or if we determine in good faith that disclosure is necessary to:

• Satisfy a legal obligation or court directive
• Protect the rights or property of Mold Removal Chattanooga
• Investigate potential fraud or harmful activity involving our Website
• Ensure the safety of our customers or the public
• Defend against legal claims

How We Protect Your Data

We take reasonable technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, or misuse. That said, no system — whether online transmission or electronic storage — can be guaranteed to be completely secure. We do our best to keep your information safe, but we cannot promise absolute protection against all possible risks.

Children’s Privacy

Our Website is intended for adults seeking professional mold removal and remediation services. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and believe a child has submitted information through our Website, please contact us immediately and we will remove that data without delay.

Third-Party Links

Our Website may occasionally include links to external websites for reference or convenience. Those sites are independently operated and have their own privacy policies that we have no control over. We are not responsible for the content or data practices of any third-party website. We recommend reviewing the privacy policy of any external site you visit.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in law, technology, or how we operate. When updates are made, the “Last Updated” date at the top of this page will change accordingly. For material changes, we may provide a more visible notice on the Website. We encourage you to check back from time to time to stay informed.

Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your personal data, you can reach us here:

Mold Removal Chattanooga 📍 4066 S Access Rd, Chattanooga, TN 37406 📞 (423) 219-0917 🌐 https://moldremovalchattanoogatn.com/